About Us

Infinity Support Services Australia Pty Ltd is a Registered NDIS Provider of Disability and Community Mental Health services, operating in Metropolitan region of Victoria, Tasmania and Queensland. The passion in what we do makes us unique and standout among others. We support people with Dual disabilities and mental health issues to achieve their goals through collaborative approach with all stake holders involved. We provide a range of recovery focused mental health programs, accommodation, and respite services run by experienced clinicians and community mental health practitioners. We aim to create possibilities to advance human dignity, freedom, social equity and self-determination in all aspects of supports to our clients. Infinity Support Services Australia aims to provide quality services and put clients need at the centre of their supports.

Our support services through the NDIS include Psychosocial Recovery Couching, Community Nursing Care, Accommodation services including SILs and Respite, Core Supports, Holiday programs, day trips, Group and Centre-based activities, social and civic community access and Day Programs. As an organization, we are driven by our core values of compassion, empathy, teamwork, respect, diversity and stewardship to collaborate with clients and other stake holders to achieve positive outcomes. In collaboration, we will work with you and your family to identify support needs, connect you to meaningful activities, and empower you to have choice and control over your life by focusing on your strengths (Strength-based approach) to support you succeed, grow and live your purpose.

We belief that disability is not inability, and we value the differences and uniqueness of every individual through our interactions. Meanwhile, we also believe recovery from mental health problems is possible as such our team approach to clients supports is based on collaboration with participants, families and other stake holders to deliver comprehensive participant-centered care and supports that target goals. This may include therapies such as CBT, Exposure therapy, art therapy, group therapy, etc. As an organization, we belief that teamwork plays a pivotal role in the facilitation of communication with clients, support workers and their families to create a trusting environment.

Our team approach allows us to explain what we can do for our customers with respect and what we expect from the client to ensure supports achieve meaningful outcomes that meet individual goals. As an organization, we empower our clients to speak up so as to be heard, and have their individual experiences validated to drive their supports and make us accountable to deliver supports with compassion, empathy and respect.

Who We Are?

Infinity Support Services Australia Pty Ltd, is driven by passion for more respectful and quality care and supports for our clients. Our vision is to enable people with disabilities to live the lives they desire through empowerment by offering opportunities for capacity development and to have choice and control over the services they receive to explore all the possibilities. In addition, we strive to support individuals with mental health issues to fully recover and pursue their goals, such as return to work, studies, meaningful relationship, etc.

We have a diverse workforce of Support Workers from multicultural backgrounds with a common goal, to provide quality support for our clients. We allocate our staff to match clients’ interests, hobbies and cultures accordingly.

We provide induction training to all new support workers, so that they are well equipped with the right knowledge and skills to provide quality support to our clients. If you already have a great support worker, we can employ them on your behalf. We envisage ourselves to offer compassionate and empathetic support services to every client under our care, support and focus on the person holistically rather than their disability or mental health issues.

Our Vision

To empower and support people with disabilities and mental health problems to live the lives they desire and fully recover respectively. We will listen to our clients, treat them with respect, empower, advocate and offer genuine choice and control over the services they need.

Our Mission

To create more opportunities for people living with disabilities and mental health issues to engage and participate in their wider communities. We aim to create a lasting social impact for our community where people with disabilities and mental health issues are supported and empowered to live the lives they desire as equal citizens.

Our Values